CoinCasino Privacy Policy

This policy explains which data we collect, why we need it and what happens to it afterwards. uk-coincasino.org is operated by Igloo Ventures SRL, and by using the platform you confirm that you have read this policy. We keep data handling simple and transparent.

Data We Collect

We only collect what we need to run your account.

• Registration data. Email, username and password, or your Telegram ID if you signed up that way.
• Transaction data. Wallet addresses, deposit and withdrawal amounts, and timestamps.
• KYC data. A government-issued ID and proof of address, requested only when verification is required.
• Technical data. IP address, device type, browser and session details, collected automatically while you use the site.
• Support records. Messages you send us through live chat or email.

How We Use Your Data

Your data is used for clear and limited purposes.

• Creating, maintaining and managing your account
• Processing deposits, withdrawals and bonus credits under our Bonus Terms and Conditions
• Meeting AML, KYC and licensing obligations
• Detecting and preventing fraud, abuse and rule breaches
• Replying to your support requests
• Sending service updates, with marketing only if you have agreed to receive it
• Improving how the platform works

Who We Share Data With

We do not sell personal data, and we never have. Data is shared only in the following cases.

• Regulators. When our licence or the law requires it.
• Payment processors. Services such as MoonPay or Changelly, which handle fiat-to-crypto purchases under their own privacy policies.
• Game studios. They may receive anonymised session data for technical and compliance purposes, without your name or wallet details.
• Law enforcement. When we are legally required to share data or believe it is necessary to prevent harm.

How Long We Keep Data

• Account data is kept for as long as your account is open.
• Transaction records are kept for at least 5 years from the date of each transaction, as our AML Policy requires.
• KYC documents are kept for at least 5 years after the account is closed.
• Technical and session data is kept for up to 12 months.

Cookies

We use cookies to keep your session active, understand how the platform is used and fix problems. You can disable cookies in your browser settings, although some features may stop working correctly. Clearing them also ends your session, so you will need to use the Coin Casino login page to sign in again.

How We Protect Your Data

• All data is transferred over SSL-encrypted connections.
• Crypto wallets and funds are protected with industry-standard security controls.
• Only staff who need personal data for their work can access it.
• Our systems go through regular security reviews.

Your Rights

Depending on where you live, you may have the right to:

• see the data we hold about you
• correct information that is inaccurate
• request deletion, except for data we must keep by law
• object to certain types of processing
• receive a copy of your data in a portable format where this is technically possible

To use any of these rights, contact us at [email protected]. The general rules for your account are listed in our Terms and Conditions.

Third-Party Links

Some pages link to external websites. Once you leave uk-coincasino.org, the privacy policy of that site applies instead of ours, so check it before sharing any information. This includes the support organisations listed on our Responsible Gambling page.

Policy Updates

We may update this policy from time to time. Each new version is published on this page with a revised date, and continuing to use CoinCasino UK after a change means you accept it. We recommend checking back now and then.